The Boston consulting group. Frontline Leaders.

When employees are promoted to their first management role they are often given a welcome, a congratulations and little else. These “frontline leaders” can have the most impact on employee engagement and productivity yet they don’t know how to manage. Often, they are not given sufficient training, management tools and support to lead. They need constant learning opportunities and senior mentoring to develop into successful leaders.

Frontline Leaders by Ken Orvidas

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